Trust & Transparency

Rock Custom Pinball publishes practical guidance for pinball owners, buyers, renters and collectors. Readers should be able to see what supports a statement, when information was current and which conditions could change the conclusion.

How to read our evidence

For machine specifications, edition features, software behavior and service procedures, current primary documentation is the strongest starting point. This can include manufacturer feature matrices, manuals, service bulletins, parts information and code release notes. When a claim comes from a manufacturer or supplier, it is presented as that party’s information rather than as an observed result.

Community reports can reveal recurring owner experiences, unusual symptoms and practical edge cases. They are useful signals, but they do not prove that every machine has the same issue. A researched guide combines relevant documentation, reported experience and practical analysis. It should not be read as proof that Rock Custom Pinball owned, played, measured or repaired the specific machine discussed.

Firsthand work and editorial judgment

Firsthand work means a documented activity, such as inspecting a machine, completing a repair, installing a mod, taking a measurement or playing a specific configuration. Work is described as firsthand only when that experience is supported. Otherwise, an article is presented as research, analysis or reported community experience.

Recommendations are editorial judgments based on the available evidence and the reader’s likely use case. A pinball mod, repair choice or machine edition may suit one owner and be a poor fit for another. Important limits should be clear when they affect the answer: machine revision, condition, software version, room layout, service access, reversibility, electrical load and installation skill can all matter. For example, our guide to reading pinball startup errors treats an error message as evidence to investigate, not a complete diagnosis.

Dates, corrections and questions

Prices, availability, software, edition features and manufacturer support can change. Articles should use clear publication or update dates, with specific date context when older and current information could be confused. Verify time-sensitive details before making a purchase or beginning service work.

To report a factual issue, provide a relevant source or ask about the basis for a statement, email contact@rockcustompinball.com. Include the page title, the passage in question and any supporting documentation so the issue can be reviewed precisely.