We had a very disappointing experience with LEP1 Customs, and we would not recommend them to anyone who needs a well-supported arcade cabinet kit, especially if you care about custom graphics, clear dimensions, or a smooth build process.
The short version is this: LEP1 Customs sells products that depend on accurate assembly, fit, and customization, but they do not provide the level of support or documentation that kind of product requires. The experience felt frustrating, incomplete, and unnecessarily difficult.
Our biggest issue was their refusal to share dimensions for creating graphic designs. That alone is enough for us to not want to work with them again.
For an arcade cabinet, the artwork is not some tiny optional detail. It is a major part of the finished product. If you are creating side art, a marquee, a control panel graphic, or a vinyl wrap, you need accurate dimensions. You need safe areas. You need bleed. You need button placement. You need the shape of the panels. You need to know where the screen opening, speakers, joysticks, and hardware will land.
LEP1 Customs refusing to provide that information made the process much harder than it needed to be. It left us guessing, measuring, and trying to work around missing information that should have been provided upfront.
That is not a minor inconvenience. It creates real risk. Artwork can end up misaligned. Important parts of the design can be covered by buttons or hardware. Vinyl can be cut wrong. A control panel can look messy. A cabinet that should look clean and finished can end up looking patched together because the customer was forced to design blind.
A company selling arcade cabinet kits should understand that graphics are part of the build. If the product is meant to be customized, then the dimensions and templates should be part of the customer experience. Treating basic design dimensions like protected information is, in our opinion, a very poor way to support customers.
This is even more frustrating because other people online have complained about the same thing. One Reddit commenter said LEP1 Customs “hold their dimensions hostage from vinyl design companies,” leaving people to measure everything themselves. A Trustpilot reviewer made a similar complaint, saying LEP1 Customs does not provide product dimensions for vinyl work and that customers are left measuring everything themselves. That matches our experience closely.
The lack of dimensions also fits a larger pattern: LEP1 Customs seems to expect customers to solve too many problems on their own.
A DIY product should still be designed with the customer in mind. DIY means the customer does the assembly. It should not mean the customer has to reverse-engineer the product, chase down missing measurements, guess at layout details, and figure out basic finishing information that the seller already has.
The instructions and documentation are another major concern. LEP1 Customs describes some of its kits as easy to assemble and says they include step-by-step instructions with pictures. But the public complaints we found tell a different story. A Trustpilot reviewer said the documentation consisted of only two poorly written pages with a few pictures and no instructional videos. A Reddit commenter also complained about very poorly written documentation and no videos.
That matters because arcade cabinet kits are not self-explanatory for most buyers. You are dealing with panels, fasteners, electronics, control layouts, screens, brackets, graphics, and finishing. A good kit should make those steps feel organized. It should reduce uncertainty. It should make the buyer feel like there is a real process.
Our impression was the opposite. LEP1 Customs made the project feel harder than it should have been.
There are also complaints online about fit and design issues. The Trustpilot reviewer complained about joystick placement, non-standard joystick holes, re-drilling, marquee angle, and other design problems. The Reddit commenter also mentioned design faults, including player joystick positioning that created fit problems under the control panel.
Those are not small details. The control panel is one of the most important parts of an arcade cabinet. If joystick placement is wrong, button layouts are awkward, holes are non-standard, or parts need to be modified after purchase, that changes the whole experience. It also creates problems for graphics, because vinyl or printed artwork needs to line up with those physical features.
That is one of the most frustrating parts of this situation. LEP1 Customs appears to sell cabinets that are meant to be customized, painted, wrapped, and finished, but then does not seem to provide the kind of practical support needed to customize them properly.
Customer service was also not where it needed to be. When a product is this dependent on fit, measurements, and assembly, support matters. A lot. Customers need answers before they cut vinyl, order graphics, drill, mount hardware, or commit to a layout.
In our experience, the support did not match the complexity of the product. And again, this is not just us being picky. The Trustpilot review mentions follow-up being neglected and describes the buying experience as unsatisfactory. The Reddit complaint also called the customer service awful.
That is a bad combination: complicated product, limited documentation, withheld dimensions, and poor support.
A customer should not have to fight for basic information. A print or design company should not have to guess panel dimensions for a cabinet the manufacturer designed. A buyer should not have to measure every part manually just to create artwork that fits. That is especially true when the seller already has the files, panel layouts, and design specs.
From our perspective, this is the central problem with LEP1 Customs: the product may look appealing from the outside, but the support system around it feels unfinished.
The kit might work for someone who has tools, patience, woodworking experience, and the willingness to modify things as they go. But that is not the same as a good customer experience. A good kit should feel planned. It should come with the information needed to finish the project cleanly. It should not leave customers guessing about dimensions, fit, and layout.
We were very unhappy with the experience. We would not buy from LEP1 Customs again, and we would be very cautious about recommending them to anyone else.
If you are a casual hobbyist who does not care about perfect graphics, exact dimensions, or a polished finish, maybe you can make it work. But if you want professional-looking artwork, accurate vinyl, clean control panel graphics, or a straightforward process, our opinion is that LEP1 Customs is a poor choice.
The refusal to share design dimensions is the dealbreaker for us. It is hard to understand why a company selling customizable arcade cabinet kits would not provide customers with the basic dimensions needed to customize them correctly. That choice makes the customer’s job harder, creates avoidable mistakes, and makes the final product more stressful than it needs to be.
We wanted a cabinet project that could be finished cleanly. Instead, we got unnecessary friction, missing information, and a support experience that left us frustrated.
Our final opinion: LEP1 Customs is not a company we would trust again for a custom arcade cabinet project. The lack of usable graphic dimensions, weak documentation, customer service complaints, and reported design issues make them very hard to recommend.